HFA Supervisor
Title: Supervisor
Status: Non-Exempt
Department: AVPH Healthy Families America® (HFA) Home Visitation Program
Position: Reports To: Associate Director/Program Manager/Lead Supervisor
Hours: Full-time, occasional evenings, and/or weekend work required
Job Summary: The AVPH Healthy Families America® (HFA) Home Visitation Program, Supervisor, will be responsible for the day-to-day oversight of the Healthy Families America program staff at Antelope Valley Partners for Health. The Supervisor's primary role is to provide ongoing, intensive, professional reflective supervision, training, and support to the direct service staff. This may include either, or both, components of service, regarding family support or assessment. Supervision should be directed toward assuring quality of service provision and protecting the integrity and respect of the families served.
The Supervisor provides weekly reflective supervision for each staff member; a minimum of 1.5 - 2 hours is allotted for each session. Guided by the Healthy Families America (HFA)-Best Practice Standards (BPS), this time should be directed at assisting the staff to support the families in developing realistic and effective goal plans that will help cultivate and improve their capacity to become empowered; to meet the families objectives/goals; to understand why a family may not be making the expected progress, and determine effective methods of intervention; allow the staff to express their concerns/frustrations in working with overburdened communities and families, to avoid burnout. The Supervisor provides daily support and crisis management.
The Supervisor will additionally assist in the selection of new hires, orientation and training, performance appraisals; programmatic reporting needs, routine shadowing, observation/monitoring of staff, substantiate quality assurances through auditing files, and overseeing staff productivity.
To support their competency, the Supervisor must be currently certified through Healthy Families America as a Supervisor, for both home visitation and assessment processes; have a minimum two years’ experience providing Reflective Supervision; exhibit expertise in preventative home-based services, integrated assessment, and comprehensive case management.
The Supervisor must be knowledgeable of, and have maintained expertise, in providing home-based services, community needs and have integrated experience completing required programmatic assessment procedures used to determine a participant’s eligibility, enrollment, and ongoing routine screenings/assessments conducted by direct service staff, as determined by the funder, and to ensure model fidelity.
The Supervisor may also function as a liaison with other agencies, monitor contract obligations, and contribute to ongoing program development.
Education and Experience:
Master’s degree in human services or fields related to working with children and families preferred, or, a Bachelor’s degree, with a minimum of 3 years of relevant experience; or less than a Bachelor’s degree but with commensurate HFA experience.
A solid understanding of, or relevant experience, in supervising diverse staff with humility, as well as providing support to staff in stressful work environments.
A willingness to engage in building reflective practice (e.g., capacity for introspection, communicating awareness of self in relation to others, recognizing value of supervision, etc.)
A minimum of 2 years’ experience providing Reflective Supervision, motivational interviewing, assessing staff skills-Competencies, as well as possess the ability to identify and support staff areas of growth necessary to conduct their job-related duties as expected and successfully.
Knowledge of maternal-child health: prenatal, infant- child development, parent-child attachment
A minimum of 2 years’ experience working in maternal-child health, and the dynamics of child abuse and neglect
Experience in home visiting with a strong background in prevention services to the 0-5 age population
Experience working with family services and programs which embrace the concepts of family centered and strength-based provision.
Experience working with culturally diverse communities and families with the ability to be culturally sensitive, respectful, and appropriate.
Experience working collaboratively as a member of a multi-disciplinary team.
Have a solid understanding of, and experience in managing staff or program projects.
Demonstrate success in working as a member of a team and developing effective working relationships with staff, community-based organizations, county facilities and residents.
Excellent written/oral communication skills
Have a demonstrated history with respect to detail, orientation, and accuracy.
Demonstrate the skills necessary to solve problems, find and correct errors.
Demonstrate excellent skills in Microsoft excel, word, outlook, and the ability to learn new data programs.
Infant mental health endorsement preferred (if available in the state)
Recommended, but not required, COVID-19, fully vaccinated.
Essential Duties and Responsibilities:
The ideal candidate for this position will possess a combination of skills, experience, and passion in the following areas:
The ability to take initiative while remaining open to the ideas of others.
Exhibit skills in collaboration and teamwork.
Emulate the ability to be flexible and adaptable.
Exhibit an entrepreneurial mindset with a self-led attitude.
The ability to multitask.
Must be able to prioritize and work in stressful situations while meeting tight deadlines.
Meet the specified areas of administrative and programmatic responsibility.
Supervisor Specific Areas of Responsibility Includes:
Support and trains staff on identifying client’s strengths, needs, barriers, and risks.
Explore and identifies new referrals and resources for program clients.
Familiarity with the effects of perinatal depression on infant mental health, child development, parenting, and general functioning
Provide reflective supervision for individual home visitor and assessment staff, when needed, and on a weekly basis.
Assist in planning monthly clinical group reflective supervision for staff, when needed.
Work closely with the HFA Program Manager and Director to implement documentation, training, procedures, policies, and protocols.
Ensure the quality of the program by overseeing services provided through periodic shadowing of home visits and conducting regular chart reviews.
May work closely with assessment staff to track enrollment of new clients, assign cases, and assess caseloads per home visitor.
Provide consultation to all program staff on high-risk clients or any clinical issues such as mental illness, developmental delays, child abuse and family violence to ensure that the needed support and follow-up is provided.
Conduct ongoing team building activities to enhance employee relations and teamwork.
Mentors and assists with ongoing training of employees to ensure that they are modeling empathy and providing holistic and strength-based services.
Assist with, and provides, ongoing staff development related to the issues and needs of clients such as maternal and infant health, breastfeeding, parenting, attachment, home safety, family planning and child development.
Work with the Program Manager and Director of Direct Services to assist with any staff training per HFA guidelines, funder requirements, and position related certification needs.
Work closely with the Program Manager and Director of Direct Services to ensure all program requirements are being met.
Responsible for annual Performance Evaluations of the Family Support Specialist(s) and Family Resource Specialist
All other duties as assigned.
Knowledge, Skills, and Abilities:
Knowledge
Knowledge and experience of maternal/fetal/child health
Knowledge and experience working with children 0-5 years.
Working knowledge of early childhood development and parent-child relationships
Knowledge of at-risk, high-risk families experiencing domestic violence, substance abuse, depression, disabilities, and child abuse
Knowledgeable of local community resources, and how to access them
Skills
Skill and ability to assess risk and respond accordingly using best practices within the law,
adhering to the standards, policies and procedures set forth by AVPH, HFA and the AVPH
HFA Home Visitation Program.
Strong Interview and assessment skills.
Strong people skills with ability to empathetically relate to families.
Strong grammatical and written skills.
Proficiency in data entry and computer skills with the desire and ability to learn new.
database systems and office applications as needed.
Abilities
Ability to co-case manage, establish, and maintain personal/programmatic boundaries,
while providing supportive services.
Believes in, and is comfortable advocating for nurturing, non-violent, discipline of children.
Ability to communicate and interview effectively to solicit thorough, pertinent and
accurate information.
Ability to relate to patients/participants from a family focused and strength based
paradigm.
Ability to engage families and sustain patient/participant activity in services.
Ability to maintain boundaries and refrain from providing clinical intervention.
Ability to multi-task, maintain and file records/reports/documents in an organized and timely
manner.
Administrative:
Function as part of the interdisciplinary leadership team.
Attending meetings and training courses as required, locally, as well as outside of the AV region
when necessary.
Perform all duties in a professional, positive, respectful, and caring manner.
Other-Essential Duties:
Operate fax, phones, photocopiers, computers, and all other office related equipment to complete
required duties.
Contribute to job-related skills and abilities through educational pursuits.
Perform other duties as assigned by the HFA Program Manager and/or Director.
Required Licensure and/or Certifications:
Current and maintained CA driver’s license.
Current/maintained auto insurance.
Reliable and available transportation for work-related purposes (up to 75% of daily activity)
Current and maintained CPR.
Meet basic health requirements, background check, and physical job standards.
Bi-lingual, English/Spanish, desirable.
Certified Lactation Educator (CLE) preferred.
Infant mental health endorsement level l or ll – preferred.
Physical Requirements and Working Conditions:
Work in flexible settings, such as: Hybrid, In-office/desk and/or Virtually; In participant homes/
residential locations; Community; and other business locations as needed, to perform job duties.
Work with low economic and varied cultural backgrounds, living in high-risk areas, etc.
Able to maintain HIPAA requirements with confidential information, safely and discreetly, as
required, when working in various settings.
Able to follow all safety and communication protocols.
Work is often performed under stressful and emotional conditions.
Work may require sitting for occasional extended lengths of time.
Work may require periods of case management and documentation hybrid utilizing electronics.
This position requires lifting/carrying up to 25 lbs., reaching, stooping, bending, squatting, sitting on the floor, walking, running (may be necessary).